General
Our vendor onboarding team will verify your profile based on the information you have provided. Once the verification is complete, your profile will be approved. This process will usually take about 24 to 48 working hours.
Under section 24(ix) of the CGST Act, 2017, it is mandatory for any individual or company selling online to register with GST as per our government policy.
Our government policy requires that any business selling online must possess the necessary certificates. At our company, we strive to comply with all government policies and regulations.
According to our policy, sellers are strictly prohibited from selling duplicate, replica, or low- quality products of any brand that they do not own. Sellers are also not allowed to imitate their brand as a brand they do not own. Sellers are only authorized to sell products that they own or have been authorized to sell.
Currently, our policy only permits brands that are from India, which means that we do not allow foreign brands to be sold on our platform. This is done to support Indigenous brands from India.
We follow a hybrid model, so we have both B2B and B2C business model.
After being onboarded onto our platform, you can easily list and activate your products. With access to over 200+ million online shoppers pan India. When you receive orders, you can fulfill them using our platform. It's that simple!
As a seller, you are only allowed to maintain one seller account for selling, unless you have a legitimate business need for a second account, and all your accounts are in good standing.
As of now you cannot add multiple businesses to your account. You can create a new account for your second business with proper documents. So you will have two distinct accounts to handle.
We understand that mistakes can happen. If you need to update your seller details, please reach out to our support team via vendorsupport@tradesala.com. At Tradesala, we always emphasize providing accurate information and updating it as soon as possible.
Tradesala will act a medium for commutation, and all communication with customers must be necessary for fulfilling orders or providing customer service. Unsolicited or inappropriate messages are prohibited.
No, you cannot perform re-selling or sell second hand products on our platform.
As of now you cannot add multiple pickup points but we are working on it and will provide you with the feature as soon as possible.
No, we do not operate in an inventory-based model. As of now, we operate as a marketplace model.
Many businesses, from early to later stages, require multiple SaaS products to operate efficiently. However, most businesses end up using various products and services from multiple providers. We are the first to offer a comprehensive solution for businesses to run on a single platform. Our products are designed to be adaptable and scalable globally. We are currently tailoring our products to meet the needs of individual businesses, and soon, we will be releasing them one by one to simplify your business operations and to run it in auto-pilot. Become hassle free!
Payouts
your payment for each order will be securely credited into your bank account after the seventh day of order delivery (Delivery date + 7 days).
At Tradesala, there is no closing date for settlements. We process settlements every business day. If the payout date falls on a government or bank holiday, settlements will be processed on the next working day.
We have a flat commission fee structure of 5%, which is the same across all categories. We believe this flat fee will help you grow and expand your business in a rapid pace.
No, but we do collect fee such as GST, bank transaction charges, and TCS. To help you understand how our service fee is calculated please check the below.
Service Fee = (Commission Fee with GST + Bank Transaction Charges + [TDS/TCS])
In case the settlement transaction to the Seller fails, we make two more attempts before resorting to a manual payment settlement via cheque deposit, NEFT, or RTGS directly from Tradesala's partnered bank to the seller's registered bank account. This process may take up to 10 business days after the third failed attempt of payout.
There are only in two types of fee you pay directly to Tradesala, which is the commission and membership subscription.
Yes, we have multiple membership plans and all of our current membership plans are available for free to all sellers.
To ensure better seller practices and adherence to our policies, we may levy penalties on sellers. The following are some reasons why a seller may be charged with a penalty:
- Penalties or charges levied on us by Payment Instruments or clearing houses such as Reserve Bank of India or its local clearing agent
- Any amount due to us from the sellers
- Penalty charges for non-execution of processed orders.
For more detailed information please visit our seller code of conduct policy and other policies.
If you encounter any discrepancies in your settlements, please reach out to us via vendorsupport@tradesala.com
For more information on our payout policy, please refer to our Seller Settlements & Payouts Policy.
Order fulfilment
When you register as a seller on Tradesala, you can add and activate your products, which will be listed on our marketplace. When a customer purchases your product, you will receive the order notification in your dashboard.
Yes, you can cancel your order, but it must be done within 24 hours of receiving the order.
You will need a proper Billing address, Pickup address, Destination Address & an E-Way Bill.
As a seller on Tradesala, you have to process your orders within two to five business days from the time you receive the order. This is to ensure prompt delivery to customers and maintain a high level of customer satisfaction.
It is important to note that repeated failing of processing orders within the stipulated time frame may lead to order cancellation, penalties or suspension of your selling account.
As per our policy, fifteen Business days is the maximum period within which the orders can be delivered after pickup. However, it may vary according to the order size, quantity and distance.
As per our policy, fifteen Business days is the maximum period within which the orders should be delivered after pickup. However, it may vary according to the order size, quantity and distance.
An E-way bill is a document required for the movement of goods worth over a certain amount in India. It contains information about the goods being transported, the supplier, the recipient, and the mode of transportation. It is generated electronically on the GST portal and is mandatory for inter-state and some intra-state transportation of goods.
Yes, as mandated by the government, you are required to provide an E-way bill for all your orders.
We understand the importance of generating e-waybills for hassle-free transportation of goods. Although we do not have the ability to generate e-waybills via our platform at the moment, we are actively working on adding this feature to enhance your experience as a seller on Tradesala.
Please follow the instructions given in the government e-way bill portal. Please use the following link to generate an E-way Bill https://ewaybill.nic.in/
You have the flexibility to choose the type of shipment for each order fulfillment, whether it's your own shipment partner or Tradesala partnered logistics delivery service.
Returns
Yes, Tradesala has a return policy for all products, regardless of the category. Customers have a timeframe of seven days from the date of delivery to return the product if they are not satisfied with it.
Do note all return requests placed by customers will be probed by Tradesala to ensure if the return is valid, this is done in order to protect sellers from mischievous activities by scammers.
Any orders that are eligible as bulk orders are consider to be a non-returnable.
The sellers are solely responsible for bearing the return transit charges.
Yes, you can but the claim on Return dispute will be checked upon a proper probe.
RTO (Return to Origin) happens when a delivery attempt fails, and the package is returned to the seller. Return, on the other hand, is when a customer decides to send a product back to the seller after receiving it, typically due to damage, defect, or a change of mind.
Product & Brand
It depends on the membership plan that you select. Please view our membership plans in your vendorhub dashboard. Since all our membership plans are free for now you use any of our memberships
There three ways where you can add your products in our platform.
- Adding from our curated catalogue
- Single product listing
- Bulk product listing
You would require the following details to add any product in our platform.
- Product Name
- Product Image
- Brand of the product
- Product Variant details
- Product Dimensions
- Maximum retail price
- Selling price
- HSN Code & GST Percentage
- Inventory details
- Short & Long discerption
- Product Video URL (Optional)
- Country of origin
- Manufacturer
- Technical Specification (Optional)
No, you need not own the brand. In case if you are the owner of the brand you will have to submit a trademark certificate to acquire the brand owner badge.
Yes, it is compulsory. Harmonized System of Nomenclature (HSN) It is a six-digit code used to classify goods in a standardized manner for tax and trade purposes and it is mandated by our government.
MRP stands for Maximum Retail Price, which is the highest price that can be charged by a retailer to the end-consumer for a product or service. It is printed on the product packaging and includes all costs involved in producing, packaging, and transporting the product, along with the retailer's margin.
To set a selling price, first, calculate how much it costs to produce and sell your product. Then, research your competitors' prices and think about how much customers would be willing to pay. Decide how much profit you want to make and choose a pricing strategy that fits your goals. Finally, test your pricing and adjust as needed based on customer feedback and market conditions. Remember to review your pricing regularly to ensure it's still working for your business.
We only accept YouTube link; any other link cannot be accepted.
Sign in to your account YouTube account and select “Upload video”. Enter details about your video, choose the privacy settings, and publish it. Go to your channel page, click on your video, and then click "Share" and "Copy" to copy the URL to your clipboard. Alternatively, copy the URL from the address bar at the top of your web browser.
If you need any changes to be made in the product catalogue, kindly mail us to vendorsupport@tradesala.com regarding the change. Our product catalogue management team will get back to you within 24 hrs.
As of now, we do not create product images but we do moderate the image that you give to us.
Currently, we do not support in creating new product designs. We can give your support on pointers to build a better version of the product design.
Yes, we have few different types of discounts and promotion options for your product. Product based discounts, Quantity based discounts, Combo offers and Referral Coupon options.
Yes, you can directly request it to our team via vendorsupport@tradesala.com, Soon we will be launching our Ads module in vendorhub discounts and promotion tab.
No, right now we cannot assist you with changing your business name and other details of your business in MCA government portal but if you have already changed your business name or other details, and want to update in your Tradesala vendor hub we can assist you with it.
User management
Yes, you can add multiple users and create multiple roles for them.
Based on your membership users are limited. Please visit our membership plan for detailed information.
Yes, you can add multiple roles.