Seller Code of Conduct
All sellers are expected to adhere to the following policies when using Tradesala. Seller offenses and prohibited content can result in suspension of your Tradesala account. This policy requires that sellers act fairly and honestly on Tradesala to ensure a safe buying and selling experience. Violating the Code of Conduct or any other Tradesala policies may result in actions against your account, such as cancellation of listings, suspension or forfeiture of payments, and removal of products. The following are the fundamental code of conduct that all the sellers are expected to follow:
The Seller must not sell any duplicate or replica of any brand which the seller does not own. A Seller is also prohibited to imitate his brand as a brand which the seller may not own. A seller shall sell only the product which the seller owns or is authorized to deal. A seller undertakes not to sell any poor quality products or a duplicate version of any product.
Seller must provide accurate information to Tradesala and our customers, and update the information if it changes.
Seller must act fairly and lawfully and may not misuse any service provided by Tradesala.
Ratings, Feedback, and Reviews
Seller is prohibited from influencing customers’ ratings, feedback, and reviews. However, seller may request feedback and reviews from customers. Seller shall not influence any customer in providing a review. Also, providing any kind of review by a seller on the competitor’s product is prohibited.
The Seller may not send any messages to the buyer or to any Tradesala official through any other medium apart from the portal provided by Tradesala for communication purpose. The Seller further undertakes unsolicited or inappropriate messages. All communications to customers must be sent through Tradesala and be necessary for fulfilling the order or providing customer services.
Any information that the seller deals with shall be used only for fulfillment for orders or in respect of the transaction that the seller is authorized to do under the Tradesala’s policies. The seller shall not misuse or put the information to any use other that the seller is authorized to do for the specified purpose.
Circumventing the Sales Process
The Seller is prohibited from circumventing any of the Tradesala’s sales process or divert Tradesala’s buyers to another website. Any activity including provision of links or messages that prompt users to visit any external website or complete a transaction elsewhere.
Multiple Selling Accounts on Tradesala
The seller may only maintain one Seller account in which you sell unless you have a legitimate business need to open a second account and all of your accounts are in good standing. If any of the accounts are not in good standing, Tradesala may deactivate/suspend all of the selling accounts until all accounts are in good standing.
Filing Infringement Notices as an Agent or Brand Protection Agency
Tradesala understands that many brands may choose to have brand protection agencies or agents report intellectual property infringement on their behalf and accepts submissions from authorized agents. However, Tradesala does not permit individuals with active selling accounts to file infringement notices as an agent of a brand when the filing of those notices could benefit their own selling account. Any sellers filing notices as an agent to benefit their own status as a seller may have their selling account terminated. In case of any complaints to be raised or enquiries to be made, the same can be communicated to Tradesala through the email ID – email@example.com
you are advised to review this seller code of conduct periodically for any changes. Any changes to this seller code of conduct are binding and effective when they are posted on this page.