Seller Shipment Policy

This Shipment Policy ("Policy") is applicable to such Shipment dispatched by the Seller (hereinafter referred to as "you") which is delivered to the Buyer by Tradesala E-Commerce Private Limited (hereinafter referred to as 'Tradesala'/ ' we'/ ' us' etc.) or our third party logistics partner.

1. Seller agrees that Tradesala’s role is limited to managing the Platform for the display of the Products and other incidental services to facilitate the shopping transactions between Seller and the Buyers. Accordingly, Tradesala is merely an intermediary and is only a platform/facilitator where the Seller may offer its Products for sale. At no time shall Tradesala have any obligations or liabilities in respect of contract nor shall Tradesala hold any rights, title or interest in the Products. Tradesala shall not be responsible for any unsatisfactory or delayed performance or any actions or inactions of the Seller including delays as a result of the Products being out of stock.
2. Seller undertakes and confirms that while listing the inventory of the Product, the Seller has physical possession and owns such quantity of Product as listed on Tradesala and further undertakes to fulfil the Orders placed by the Buyer promptly.
3. Seller hereby agrees to accept all sales return (cash on delivery or noncash on delivery), which are refused/not accepted by the Buyer at the time of delivery. The Seller undertakes to intimate Tradesala within one business days from the days of intimation of return by the Buyer.
4. Seller will offer standard Manufacturer’s or Seller’s warranty actually associated with the Products. However, the Seller agrees that repair, or 100% (one hundred percent) refund of money will be given to the Buyer against any manufacturing defect or damage reported by the Buyer. Seller shall be solely responsible to issue a suitable, duly stamped, manufacturer’s warranty card to the Buyer with the Product at the time of dispatch of the Product, if applicable.
5. The Buyer and the Seller also agree and acknowledge that the primary and sole responsibility for redressal of the Buyer’s complaints will rest solely with Seller at all times. The Seller shall furnish requisite information/details/clarification within 3 (Three) working days from the time of receipt of the complaint/query/notification from Buyer/Tradesala, upon failure of which, Seller shall be deemed to be at fault and Tradesala shall be entitled to adjust/deduct/recover amount as applicable.
6. The Seller undertakes to bear all logistics cost with respect to return to origin (“RTO”)/reverse Orders and also acknowledges the Reverse Logistics Cost incurred by him for accepting returns from the Buyer completely.
7. Seller undertakes to accept all the return shipments irrespective of condition of the shipment and any dispute with respect to the condition of the shipment shall be settled only after acceptance of the shipment by Seller. If the shipment is not accepted by Seller, no dispute related to returns shall be entertained by Tradesala.
8. Seller undertakes to affix its signature along with its stamp with the date of receiving and with the Seller’s name and contact number on all return shipments Proof of Delivery (“POD”) Slip. In absence of such evidence on return shipments, no return shipment query will be entertained. Additionally if the outer packaging of the shipment seems damaged, tampered, crushed, re-taped, the Seller shall add remarks such as ‘damaged’, ‘tampered’ on the POD along with its signature. Under any scenario, while receiving the return shipment if the Courier Partner does not allow Seller to write remarks, then Seller on accepting the shipment shall make a video recording while opening return shipment in front of Courier Partner which shall help Seller in getting the reimbursement if the Product under return shipment is not in its original condition. The video shall act as an evidence to support Claims of Seller. In the absence of such a video recording or remarks on the POD, Tradesala on its sole discretion shall take the decision which shall be final and binding in nature.
9. In case of return of Product owing to either non-delivery of the Product or to a return request by the Buyer, the Seller shall accept all the return shipments irrespective of the condition of the shipment.
10. The acceptance of a return request raised by the Buyer shall be at the sole discretion of Tradesala.
11. Further, Tradesala shall not entertain any claim/query from the Seller for above mentioned instances. Decision taken by Tradesala shall be final in this regard.

Seller own shipment selection:

12. If a Seller chooses to ship the product through the service of a courier partner on its own then the following terms shall be applicable:
    • 12.1 Seller will be responsible for packaging and shipping the Product to the Buyer through its own or via any courier partner identified and approved by Tradesala. Seller shall promptly update the details of the shipment in Tradesala.
    • 12.2 Seller shall keep Tradesala informed promptly on any information that shall impact the delivery of a Product to the Buyer. Tradesala shall not be liable for unsuccessful delivery, Product damage and/or any related issues and Seller shall be completely responsible and liable for fulfilment of the Order.
    • 12.3 The tracking details of the products and the tentative date of delivery shall be informed/updated to Tradesala as and when the products are dispatched by the Seller.
    • 12.4 The Seller shall dispatch the product within “120 hours” from the date of receipt of the order placed by the Buyer. The tracking details of the shipment shall be reflected on Tradesala. The Seller shall inform Tradesala after the delivery of the product is complete. Tradesala shall update the same on its website. Seller shall furnish to Tradesala Proof of Delivery (“POD”) /Dispatch of Order within 24 hours of such request by Tradesala. On failure of Seller to provide the same within 24 hours, Tradesala shall refund the Order value to the Buyer on behalf of the Seller and Seller acknowledges that Seller shall bear the loss of such Order value.
    • 12.5 Seller shall ensure that the ownership in the Products purchased will be transferred to the Buyer after successful delivery of the same at the destination provided by the Buyer, until which the ownership in the Products shall vest with the Seller alone.
    • 12.6 The Seller undertakes to furnish the accurate weights of the Products (i.e., actual weight of the Product and accessories) to be shipped by the Courier Partner. In the event of any discrepancy in the weight of the Product provided by the Seller and the weight of the Product provided by the Courier Partner at the time of shipment of pick-up of shipment, the weight provided by the Courier Partner shall be considered to be final and deviations if any in the logistic charges on accounts of such deviations shall be charged to and recovered from the Seller on actual basis. Any damage in transit on account of inadequate/unsuitable packaging will be to the account of the Seller.
    • 12.7 The Seller further undertakes to provide a copy of the invoice on the shipping package. The invoice shall contain all the necessary details such as the Maximum Retail Price, the Price at which the product is sold, the weight of the product, the manufacturing date, and all other mandated details as required under law. In case of perishable products, the package of the product shall also contain the date of expiry of the product.
      1. In case of food products and groceries, the registration number issued by Food Safety and Standards Authority of India (FSSAI) shall be mentioned.
      2. In case of Hazardous, Toxic or Dangerous goods (also called hazardous materials or hazmat) are substances or materials that may pose a risk to health, safety, property, or the environment while storing, handling or transporting because they contain flammable, pressurised, corrosive, or otherwise harmful substances., the transport label and the hazard pictogram shall be encased/sticked on the package with the proper handling instructions.
      It is the duty of the Seller to put up the details of the product required under law. Tradesala shall not be liable for any misinformation or non-compliance of any law by the Seller.
    • 12.8 The sales return, for any reason whatsoever, shall be collected from the Buyer by the Seller within 5-7 business days from the date of intimation of return by the Buyer. The Seller agrees that the Seller’s account shall be suspended if any return is not collected from the Buyer within 5-7 days of the intimation of the Buyer. In case if the Seller fails to collect the returned product from the Buyer within 5-7 days, more than twice, the Seller is liable to be banned from trading in Tradesala.
    • 12.9 The earnings made by the Seller for each delivery/transaction made shall be updated only after the order of the status turns into Successful Orders (successful delivery + Return and refund timeframe completion)”
    • 12.10 In case the Buyer cancels his/her Order for any reason whatsoever before the delivery of such Order, Tradesala will inform Seller to stop the delivery of the said Order and Seller undertakes to arrange return/reverse shipment of the said Order. Seller undertakes to promptly inform Tradesala about such return/reverse initiation of shipment and Tradesala confirms that Tradesala shall refund such Orders on behalf of the Seller to Buyer on receipt of return/reverse confirmation from Seller. Seller acknowledges that if Seller delivers such Order to the Buyer despite Tradesala informing about return/reverse initiation, Seller shall bear the cost of such Order and the loss of Product value shall be deducted from Seller’s account by Tradesala.

Seller shall furnish Tradesala all the details for tracking the delivery of the shipment. The payment process to the Seller by Tradesala shall be initiated only after delivery of the product is made by the Seller.

E-way bill:

Seller agrees that E-way bills are necessary documents in case of transit of goods exceeding Fifty Thousand rupees as mandated under Section 68 of the Goods and Services Tax Act The seller shall ensure that the transporter is a registered person under GST for the purpose of E-way Bill generation and shall be responsible for issuance of the E-way bill to his logistic partner.

The E-way bill shall contain two parts.

1. Part A contains the nature of the products, Order details and the quantity of the product.
2. Part B contains the details of the transport through which the product is shipped. The same shall be immediately uploaded by the Seller on Tradesala’s website as and when the product is shipped.

Seller shall promptly update the Part B of the E-way bill or the seller should ensure that the Part-B of the E-Way bill is updated by his logistics partner. The Seller shall provide a copy of the E-way bill and E-way Bill number to Tradesala.

Seller - Tradesala Shipment Partner (TSP) shipment selection:

13. If a Seller chooses to utilise the services offered by Tradesala in shipping the product, then the following terms shall be applicable:
    • 13.1 Seller will be responsible for packaging and shipping the right Product and right quantity and the same shall be intimated to Tradesala as and when the product is ready for dispatch. Upon such confirmation, Sellers can select Tradesala’s courier partner for each orders from Tradesala’s shipping module and upon shipping payment, the courier partner shall collect the shipments from Seller’s pick up centre or warehouses.
    • 13.2 Seller further undertakes to provide proper handling instructions with any additional details (if required) on the package and attach the shipping label with the proper instructions on the package.
      1. In case of Hazardous, Toxic or Dangerous goods (also called hazardous materials or hazmat) are substances or materials that may pose a risk to health, safety, property, or the environment while storing, handling or transporting because they contain flammable, pressurised, corrosive, or otherwise harmful substances., the transport label and the hazard pictogram shall be encased/sticked on the package with the proper handling instructions.
    • 13.3 The Seller further undertakes to provide the copy of the invoice on the shipping package. The invoice shall contain all the necessary details such as the Maximum Retail Price, the Price at which the product is sold, the weight of the product, the manufacturing date, the date of expiry, if any and all other mandated details as required under law. It is the duty of the Seller to put up the details of the product required under law. Tradesala shall not be liable for any misinformation or non-compliance of any law by the Seller.
    • 13.4 Tradesala shall update the tracking information on its website as and when the same is received from the courier partner.
    • 13.5 Seller undertakes and confirms that while listing the inventory of the Product, the Seller has physical possession and owns such quantity of Product as listed on Tradesala and further undertakes to fulfil the Orders placed by the Buyer promptly. In the event of delay in shipment/delivery of Product or Seller cancellation of Orders due to non-availability of Product, the Seller acknowledges that Tradesala reserves its right to suspend the Seller’s account. Despite the Seller’s account being suspended, if the seller continues to list the same or any other product without having the same in stock , Tradesala reserves the right to ban the Seller from trading any product on Tradesala.
    • 13.6 In case of return of the product, Seller’s will have the option of selecting their own shipping for RTO or they can utilise Tradesala logistics partners for RTO. Upon payment to the Tradesala logistics partners, the courier partner shall collect the product from the Buyer and shall handover the same, as collected to the Seller. However, the cost of collecting and shipment of the returned product from the Buyer to the Seller shall be paid by the Seller or the same shall be deducted by Tradesala before settling the amount with the Seller.
    • 13.7 Seller agrees to comply with the proper product packaging and shall ensure that all order details are updated in Tradesala’s shipment module.

E-way bill:

Seller agrees that E-way bills are necessary documents in case of transit of goods exceeding Fifty Thousand rupees as mandated under Section 68 of the Goods and Services Tax Act. The seller shall ensure that the transporter is a registered person under GST for the purpose of E-way Bill generation and shall be responsible for issuance of the E-way bill to his logistic partner selected via Tradesala Shipment module.

The E-way bill shall contain two parts.

1. Part A contains the nature of the products, Order details and the quantity of the product.
2. Part B contains the details of the transport through which the product is shipped. The same shall be immediately uploaded by the Seller on Tradesala’s website as and when the product is shipped.

The seller shall provide a copy the E-way bill (part A filled compulsory) and Eway bill number in Tradesala Shipment module before ordering for Tradesala’s partnered logistics pickup. Upon allocation on the courier partner, Seller shall promptly update the Part B of the E-way bill or the seller should ensure that the Part-B of the E-Way bill is updated by the courier partner. The same shall be updated to Tradesala.

Shipping Points:

Tradesala shall provide “shipping points” to any seller who chooses to utilise the services offered by Tradesala in shipping the product. The seller can utilise the shipping points for making payment of shipping charges to Tradesala. The seller shall deposit a sum of their own wish which shall be credited to the seller’s credit. The amount paid by the seller shall be converted to “shipping points” and the seller shall have option to purchase additional shipping points at any time. The shipping points shall be proportionately deducted to that of the shipping charges incurred by Tradesala. The “shipping points” can be utilised only for making payments to Tradesala for the shipping services offered. The shipping points are neither refundable nor redeemable for any purpose.

you are advised to review this Seller Shipment policy periodically for any changes. Any changes to this Seller Shipment policy are binding and effective when they are posted on this page.